Privacy Policy
Privacy Policy
This Privacy Policy describes how TENDERNEST (OPC) PRIVATE LIMITED ("we", "us", or "our"), operating the brand Story'd With Love at storydwithlove.com ("the Site"), collects, uses, and shares your personal information when you visit or make a purchase from the Site.
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device including your web browser, IP address, time zone, and some of the cookies installed on your device.
When you make a purchase or attempt to make a purchase, we collect:
- Your name, billing and shipping address, and email address
- Phone number (if provided)
- Payment information (processed securely via our payment provider — we do not store card details)
- Order history and communication records
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your order, including shipping updates
- Send you marketing and promotional communications (only if you have opted in)
- Improve and optimise the Site
- Comply with legal obligations
3. Sharing Your Information
We share your personal information only with service providers who assist us in running the Site and fulfilling orders — including Shopify (our e-commerce platform), payment processors, and shipping partners. These parties are obligated to keep your information confidential and use it only for the services they provide to us.
We do not sell your personal information to third parties.
4. Cookies
We use cookies to help us remember your preferences, understand how you use the Site, and improve your experience. You can control cookies through your browser settings, though disabling them may affect certain features of the Site.
5. Data Retention
We retain your order information for our records unless and until you ask us to delete it, subject to any legal obligations that require us to keep it longer.
6. Your Rights
If you are a resident of India, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. To make such a request, please contact us at storydwithlove@gmail.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised date.
8. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
TENDERNEST (OPC) PRIVATE LIMITED
trading as Story'd With Love
Email: storydwithlove@gmail.com
Phone: +91 77039 93429
400-A, 4th Floor, 12 Ajit Singh House, Yusuf Sarai, Green Park, New Delhi – 110016, India