Cancellation Policy
Cancellation Policy
We understand that sometimes plans change. Please read our cancellation policy before placing your order.
1. Cancellation Window
You may request a cancellation within 12 hours of placing your order, provided it has not yet been dispatched. To cancel, contact us immediately at storydwithlove@gmail.com or WhatsApp us at +91 77039 93429 with your order number.
2. Cancellations After Dispatch
Once your order has been dispatched, we are unable to cancel it. If your order arrives and there is a quality issue, please refer to our Refund Policy.
3. Refund for Cancelled Orders
If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method within 5–7 business days. You will receive an email confirmation once the refund has been initiated.
4. Cancellations by Us
In rare situations — such as a product going out of stock after your order is placed, a payment issue, or circumstances beyond our control — we may need to cancel your order. In such cases, we will notify you promptly and issue a full refund.
5. Contact Us
To request a cancellation or for any questions, please reach out immediately:
Email: storydwithlove@gmail.com
Phone / WhatsApp: +91 77039 93429
Hours: Monday – Saturday, 10 AM – 6 PM IST